Portfolio

Technical Writing

DASHBOARD APPLICATION UI AND GUIDE

Created the UI strings, release announcements, and help content for a dashboard that helps ERP administrators monitor business operations.

EMPLOYMENT PLANNING UI AND GUIDE​

Created the UI strings, error messages, email notices, field help, and help content for a tool that helps HR professionals manage employee transitions.​

COMMERCE APPLICATION MANAGEMENT UI AND GUIDE​

Led and managed cross-functional team collaboration to develop content experience that is consistent for users of multiple product domains.​

Content Design

INFORMATION ARCHITECTURE REDESIGN​

Improved the usability of documentation for integration application users through detailed content audit, strategy, and governance.​

INDUSTRY-FOCUSED TRAINING MATERIALS​

Led and supported a team of instructional designers and assessors to develop educational materials within national standards and target timelines.​

Reports and White Papers

PIERCING THE HAWKEYE: HOW NIGERIAN CYBERCRIMINALS USED A SIMPLE KEYLOGGER TO PREY ON SMBs

This paper explains how two of the Nigerian cybercriminals launched independent cybersecurity campaigns using HawkEye.

OPERATION IRON TIGER: EXPLORING CHINESE CYBER-ESPIONAGE ATTACKS ON UNITED STATES DEFENSE CONTRACTORS

This paper discusses the cyber-espionage operation dubbed “Iron Tiger,” where threat actors spent years spying on political targets and government agencies in China, Hong Kong, and the Philippines back in 2010 then focused on technology-related organizations in the U.S.

LATIN AMERICAN AND CARIBBEAN CYBERSECURITY TRENDS AND GOVERNMENT RESPONSES

This paper shows research from OAS Member States and Trend Micro explaining how cybercriminals launched a mix of politically and financially motivated attacks in 2012.

Video Scripts

MONITORING SOAP WEB SERVICES IN THE APM SUITEAPP
HOW TO USE THE NETSUITE SEARCH PERFORMANCE ANALYSIS TOOLS
HOW TO MONITOR THE PERFORMANCE OF NETSUITE SUITECLOUD PROCESSORS
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